Site Contents

Unless otherwise noted, all materials, including images, illustrations, designs, photographs, streaming and video content and written and other materials that are part of this Site (collectively, the “Content”) are copyrights, trademarks or other intellectual property owned, controlled or licensed by Ultimate Home Solutions LTD. The Content on this Site is protected by copyright, all worldwide rights, titles and interests in and to which are owned by Ultimate Home Solutions LTD This Site and all its Content are intended solely for personal, non-commercial use. You may download or copy the Content and other downloadable materials displayed on the Site for personal use or to transfer to a third party for their personal use if you acknowledge the website as the source of the material. No right, title or interest in any downloaded/copied materials is transferred to you as a result of any such activity. You may not reproduce or copy (except as noted above), publish, transmit, distribute, display, modify, create derived works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Content of this Site.

Viruses and other malware

We use reasonable care and skill to ensure that the Site and Content are safe, secure and free from bugs, viruses and other defects. Ultimate Home Solutions LTD is not able to guarantee that the Site, site Content or any Links will be safe, secure or free from bugs or viruses or other malware. In such, the client or Visitor should use a reputable virus protection software. The Client or Visitor must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. The Client or Visitor must not attempt to gain unauthorised access to this Site, the server on which the Site is stored or any server, computer or database connected to the Site. The Client or Visitor must not attack the Site via a denial-of- service attack or a distributed denial-of service attack. By breaching this provision, the Client or Visitor would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing the identity of the Client or Visitor to them. In the event of such a breach, the Client or Visitor’s right to use our site will cease immediately.

User Feedback Policy and other Submissions

All comments, suggestions, ideas, and other submissions disclosed, submitted or offered to Ultimate Home Solutions LTD on, via this Site, via any Social Media related sites such as Facebook or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) . Communication, submission or offering of any Comments shall constitute an assignment to Ultimate Home Solutions LTD of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Ultimate Home Solutions LTD will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Ultimate Home Solutions LTD is and shall be under no obligation (1) to publish or keep the Comments (2) to maintain any Comments in confidence; (3) to pay the user, the Customer or any Visitor any compensation for any Comments; or (4) to respond to any user Comments. You agree that none of the Comments submitted by you to this Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that none of the Comments submitted by you to the Site will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

Security

Ultimate Home Solutions LTD is committed to ensure that your information is secure. In order to prevent unauthorised access or disclosure Ultimate Home Solutions LTD has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information collected online. Ultimate Home Solutions LTD is in no way responsible in case of Force Majeure.

Use of Personal Information

We may collect information relating to (1) the home server domain names, type of client operating system, web pages accessed, search engine used, and type of Web browser of visitors to the Site, (2) the e-mail addresses of Client or Visitors who communicate with Ultimate Home Solutions LTD via e-mail, (3) information provided consensually by the visitor and gathered via other on- line facilities. Ultimate Home Solutions LTD may record information identifying the visitor or linking the visitor to the search performed. We may also record limited information for every search request and use that information to solve technical issues with the services available directly or indirectly in connection with the site. This may also be used to calculate overall usage statistics. Ultimate Home Solutions LTD requires this information to understand the needs and requirements of the Site’s visitors. Ultimate Home Solutions LTD will endeavour to use this information to provide the visitor with a better service, and in particular for the following reasons: Internal record keeping, to improve the offering of the products and services, to customise the website according to the visitors’ interests and to contact via email, phone or sms the visitors if they inquired about a specific product or service. Ultimate Home Solutions LTD agrees to delete any personal information relating to a specific client or visitors should that client or visitor make such a request. Ultimate Home Solutions LTD agrees to the non-disclosure of client details to 3rd party organisations without prior consent, as outlined within the Data Protection Act 1998.

Links to other Websites and Services

This Site may contain Links to other websites not controlled by Ultimate Home Solutions LTD. The Links may be in the Content or in the Comment. Ultimate Home Solutions LTD has no responsibility for the linked websites nor does it endorse any linked websites. Ultimate Home Solutions LTD provides links solely for the convenience and information of Visitors or Clients. You may create a link to this Site, provided you do so in a way that is fair and legal and does not damage Ultimate Home Solutions LTD’ reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on Ultimate Home Solutions LTD’ part where none exists. Ultimate Home Solutions LTD reserves the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the standards set out in these terms of use.

Disclaimer

Ultimate Home Solutions LTD provides the materials on this site without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Ultimate Home Solutions LTD disclaims any duty to update or revise the materials on this site, although Ultimate Home Solutions LTD may modify the materials at any time without notice. By your use of this site, you acknowledge that your use is at your sole risk and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site. You further acknowledge that Ultimate Home Solutions LTD shall not be liable for any damages or any kind related to your use of this site. You should not make any decisions based on the information presented on the Site and you should seek professional personalised advice before making any decision. Ultimate Home Solutions LTD can in no way be held liable for any decision the Client or Visitor has taken following the visit to the Site.

Indemnification

You agree to defend, indemnify and hold Ultimate Home Solutions LTD harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Site.

Miscellaneous

Unless otherwise specified, this Site and the Contents thereof are displayed solely for the purpose of promoting Ultimate Home Solutions LTD products and services. This Site is controlled and operated by Ultimate Home Solutions LTD.

E-Marketing Customer Consent Form

Ultimate Home Solutions LTD (our Firm), is a Company Registered in Scotland whose Company Registration Number is 442380

By submitting your details you consent that you have read and understood this E-Marketing Customer Consent.  As a valued customer, we would like to provide you with reassurance that we take your right to privacy in an
electronic context seriously.  During the course of providing you with our service, we may be in contact with you through a variety
of electronic means, including potentially by telephone, email, SMS and instant messaging services (such as
WhatsApp). These means are referred to in this document as E-Marketing.

We would like to take particular care to ensure that any marketing or promotional information that we may send to you, is done so with your prior, express permission. We would like to keep you informed about products or services that we, or selected third parties, may have access to that may be of interest to you.

During the course of dealing with us we will ask you to provide us with detailed personal information relating to your existing circumstances, your financial situation and, in some cases, your health and family health history (Your Personal Data).
Should we not hear from you we will destroy your personal data from our marketing database within 28 days of your submitting the form.

Your right to Opt-Out

You have the right to ask us not to contact you for marketing purposes at any time – to Opt Out – we have
included details of how to Opt Out at the end of this document so that you know what to do.
Opting Out means that we will either remove Your Personal Data from our marketing database .


How to make contact with our Firm to Opt Out

If you have any questions or comments about this document, or wish to make contact in order to Opt Out
, please contact:

info@ultimategroup.co.uk

or

0800 689 1537

If you have any concerns or complaints as to how we have handled Your Personal Data, please contact us directly. Should you may not be satisfied with the handling of your complaint, you may contact the UKs data protection regulator, the ICO, who can be contacted through their website at
https://ico.org.uk/global/contact-us/ or by writing to Information Commissioner’s Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire, SK9 5AF.

Complaints 

If you have a complaint, we want to know as soon as possible to help us put things right promptly. Just contact our Customer Services Team with your details and a description of your problem. We are here for you Monday to Friday from 9.00am-5.30pm.

Call us: 0800 689 1537

Email us: info@ultimategroup.co.uk

Write to us: Unit 9, 140 Woodhead Road, South Nitshill Industrial Estate, Glasgow G53 7NN

 

However, you contact us, we will:

 

  • Let you know we’ve received your query
  • Tell you who will be responsible for investigating along with their contact details
  • Endeavour to return phone calls and emails within five working days
  • Do everything we can to resolve things as quickly as possible
  • Do what we can to attend within fourteen days if a visit to your property is needed
  • Keep you regularly informed of progress throughout
  • Provide a final response within eight weeks or explain why this isn’t possible

 

Financial Services Complaints Procedure

 

All financial services complaints will be investigated and overseen by our Compliance Department.

 

The Compliance Department will:

  • Acknowledge your complaint.
  • Tell you who is investigating the matters raised and provide you with their address and telephone number.
  • Carry out a thorough and impartial investigation.
  • Do everything we can to resolve things as quickly as possible.
  • Provide a written response within 8 weeks of receiving your complaint, informing you of the results of our investigation or explain why this isn’t possible.

 

If you are not satisfied with the outcome of our investigation you may be entitled to refer your complaint to the Financial Ombudsman Service.

 

The Financial Ombudsman Service

The Financial Ombudsman Service exists to help resolve certain complaints when we have not been able to resolve your complaint to your satisfaction. The scheme is entirely free to use.

You should contact the Financial Ombudsman Service within 6 months from the date of our written response. They will also look into your complaint if we have not provided you with a written response within 8 weeks of receiving your complaint.

 

You can contact the Financial Ombudsman Service:

In writing:

Exchange Tower, Harbour Exchange, London E14 9SR

By telephone:  0800 023 4567

By email:  complaint.info@financial-ombudsman.org.uk 

Website:  www.financial-ombudsman.org.uk