Legal

Privacy Policy

Last updated: 1 July 2024

Who we are

Ultimate Home Solutions Limited is a company registered in Scotland (company number SC442380). Our registered address is Unit 9, 140 Woodhead Road, Nitshill, Glasgow, G53 7NN, Scotland.

We are Scotland's trusted home improvement specialists, providing kitchens, bathrooms, windows, doors, roofing and more across the country. If you have any questions about how we handle your personal data, you can contact us at info@ultimategroup.co.uk or call 0800 029 3875.

What data we collect

We may collect the following types of personal data:

  • Names and contact details (phone number, email address)
  • Home addresses (for surveys, installations and deliveries)
  • Date of birth
  • Payment details (card or bank information for transfers and direct debits)
  • Credit reference information (when you apply for finance)
  • Website usage data (user journeys, cookie tracking, pages visited)
  • Identification documents (where required for credit applications)

How we use your data

We use your personal data for the following purposes:

  • To provide our services and goods, including delivery and installation
  • To process payments and manage your account
  • To communicate with you about your order, project or enquiry
  • To send marketing communications (only with your consent)
  • To comply with legal obligations, including financial regulations and tax requirements

Lawful bases

We process your personal data under the following lawful bases as defined by UK GDPR:

  • Consent - for marketing communications. You can withdraw consent at any time.
  • Contract - where processing is necessary to fulfil a contract with you, such as delivering our services.
  • Legal obligation - where we are required to process data to comply with financial regulations, tax law, or other legal requirements.

Who we share data with

We may share your personal data with financial or fraud investigation authorities when required by law. We may also share data with credit reference agencies when you apply for finance through us.

We do not sell your personal data to third parties.

Cookies

Our website uses cookies to improve your experience and help us understand how the site is used. We use four categories of cookies:

  • Functional (always active) - strictly necessary cookies that allow the website to work properly.
  • Preferences - cookies that remember your settings and preferences.
  • Statistics - anonymous analytics cookies that help us understand how visitors use the site.
  • Marketing - cookies used for advertising targeting and measuring ad effectiveness.

Full details are available in our Cookie Policy.

Data retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.

  • Enquiry data is typically retained for 3 years.
  • Financial records are retained for 7 years per HMRC requirements.

When personal data is no longer needed, we will securely delete or anonymise it.

Your rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access - to request a copy of your personal data.
  • Right to rectification - to request correction of inaccurate data.
  • Right to erasure - to request deletion of your data (where applicable).
  • Right to restriction - to request that we limit how we use your data.
  • Right to object - to object to our processing of your data.
  • Right to data portability - to request your data in a portable format.
  • Right to withdraw consent - where processing is based on consent, you may withdraw it at any time.

We will respond to any rights request within one calendar month. To exercise any of these rights, please contact us using the details below.

How to contact us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.

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